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Find answers to common questions about RAMBOO PET products, shipping, returns, and customer support.
Products FAQs
Yes, most RAMBOO PET products are suitable for both cats and dogs. However, feeding amount and suitability may vary depending on your pet’s age, weight, health condition, and daily diet.
RAMBOO PET offers Freeze-Dried Pet BARF, freeze-dried boosters, DMGrow+ immune support, and Nutriplug gut & hairball support. Each product is created to support different parts of your pet’s daily wellness routine.
RAMBOO Freeze-Dried Pet BARF is designed as a complete daily meal, not just a treat. It can be fed as a main diet, mixed with kibbles, or served with warm water for better hydration.
You can feed it dry, mix it with your pet’s current food, or add warm water to rehydrate it. For first-time feeding, we recommend starting with a small amount and increasing gradually.
DMGrow+ is a daily nutritional supplement that supports immunity, recovery, energy, and gut health. It is not a medicine, but a daily wellness support for pets who need extra care.
Nutriplug is created to support gut health, hydration, and gentle hairball management. It is suitable as a daily supplement or booster for cats and dogs.
No, RAMBOO PET products are made without pork content.
Shippping & Returns FAQs
Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp.
Yes, we offer a 7-day satisfaction guarantee. If your pet is not suitable, does not eat, or you are not satisfied, please contact us within 7 days.
Please contact us as soon as possible with your order number, photos, and details of the issue. Our team will assist you with the next steps.
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